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Volkswagen Genuine Parts

These are designed specifically for our model range and help to provide optimal vehicle performance and fuel economy. Initially Genuine Parts may come at a small premium but their high quality and durability ensure they offer the lowest cost over the life of your vehicle and they can contribute to maintaining your Volkswagen’s used market value.

For your peace of mind Genuine Parts are covered by a two-year warranty (excluding wear and tear) and claims can be made at home or abroad, with no upper claims limit. (Genuine Batteries have a three-year warranty).

Genuine Oil Filters

This ensures clean, circulating oil enters your engine by effectively removing soot, oil carbons, dust and metal particles from the engine oil.

Exceptionally durable and made from a fine grade, high quality material it gives your engine optimum protection from contaminants, minimising engine wear for the entire interval between services, prolonging your engine’s life and protecting your Volkswagen’s resale value.

A highly efficient and reliable seal, specific to your Volkswagen, protects against fuel getting into the oil circulation, particularly on short journeys. The exact fit to your engine prevents oil leaks and ensures no unfiltered oil gets into your engine, which could cause damage to components.

Genuine Cabin Filters

The purpose of a cabin filter is to stop contaminants getting into your Volkswagen’s interior via its heating and ventilation system. There are two different types of Genuine Cabin Filters which will provide protection for your Volkswagen’s entire service interval. A ‘dust and pollen filter’ prevents dust, dirt, soot and pollen entering your vehicle’s interior. A ‘pollution filter’ does all of this, as well as having the added benefit of protecting against pollution gases, exhaust fumes and bad odours.

Genuine Cabin Filters create low air flow resistance to minimise the load on your Volkswagen’s blower motor thus reducing the impact on fuel consumption.

An increased supply of fresh air can help you concentrate better on driving, ease allergy symptoms and help prevent fatigue, teary eyes, headaches, nausea and sneezing.

Genuine Air Filters

With this you can feel confident that the air going into your engine is clean and the fuel and air mixture is always correct.

Our higher quality pleated filter paper features optimal pore size to ensure even the tiniest particles of sand, dust, dirt, soot, pollen and moisture are captured, preventing damage and wear to your engine components.

Genuine Air Filters are manufactured using low flammable materials and meet the strict quality standards of the Volkswagen Group, DIN and ISO.

Genuine Brake Discs & Pads

The braking system is the most important safety system of your Volkswagen and Genuine Brake Discs and Pads help minimise stopping distances, enhancing the safety of your vehicle, its occupants, other road users and pedestrians.

Genuine Brake Discs and Pads are designed specifically for your Volkswagen model and tailored to its weight, engine output power and top speed for optimum braking performance, shorter stopping distances and enhanced service life. Specifically designed friction materials eliminate juddering, screeching, chattering, grinding, vibrations and burning odours, enhancing driving comfort.

Genuine Cambelt

The cambelt connects the cam shaft to the crank shaft. If the cambelt fails, the engine valves can collide with the pistons and cause major engine damage.

A Genuine Cambelt is made from high-strength material which prevents stretching, while being wear-resistant, highly durable and extremely resistant to heat and moisture. Each component is of identical quality to those produced when your vehicle was manufactured and is designed in conjunction with all other related parts, so they continue to work together in perfect harmony.

The two-year warranty covers claims at home and abroad and covers any engine damage that occurs as a consequence of the cambelt failing, with no upper claims limit.

Genuine Exhaust Silencer

Is designed, engineered and thoroughly tested for the correct amount of back pressure, so it maximises your engine performance and fuel economy.

It’s engineered for your Volkswagen model so it matches the engine characteristics and is designed in conjunction with other components of the exhaust system, including the catalytic converter, to provide optimum acoustic silencing properties.

The use of high grade, optimum strength materials limits exhaust noise, reduces the risk of components falling and stops exhaust fumes leaking and getting into the interior of your Volkswagen.


Genuine Exchange Parts

Even when Genuine Parts eventually wear out after long periods of use, they still contain valuable reusable materials that are worth conserving. That’s why Volkswagen recovers used parts, remanufactures them and offers them as Genuine Exchange Parts.

Volkswagen owners benefit from average savings of 40 per cent, compared to corresponding new Genuine Parts, while being offered the option of a sustainable maintenance and repair solution.

Each Genuine Exchange Part if of (at least) identical quality to those produced when your vehicle was manufactured and as the parts are remanufactured in line with the latest advances in engineering they are often technically superior to the components originally installed in your Volkswagen.

Genuine Exchange Parts give you the lowest cost of ownership over your vehicle’s life and help ensure that the value of your Volkswagen is retained.

Please get in touch​

Marketing Preferences

We would like to stay in touch with you to keep up to date with our latest product news, marketing services and offers. If you would like to receive future information by either of the methods below, please indicate by selecting the option. All information provided will be used and processed in accordance with our Privacy Policy. For more information please see our Privacy Policy.

Privacy & Terms

Privacy Policy

8th April 2026


1) Who we are and how to contact us

For all customer-facing activities across our group, the data controller is John Clark (Holdings) Limited (Company No. SC098411), Alliance Centre, Greenwell Road, Aberdeen, AB12 3AX. You can contact us at crm@john-clark.co.uk. This notice applies to all of our UK trading names and subsidiaries. John Clark (Holdings) Limited is responsible for deciding how and why your personal data is used.

2) When this notice applies and how it links to our websites

This notice applies when you visit our websites (including www.john-clark.co.uk and sub-domains), contact us by phone or online (including social media/live chat), visit our dealerships, request information, make a purchase or use aftersales services.

We process your data as described in this notice. We rely on contract, legal obligation or legitimate interests for most operational activities and use consent only where the law requires it or where the activity is genuinely optional (for example, certain email/short message service (SMS) marketing and non-essential cookies).

For information about cookies, please see our Cookie Notice (Section 7).

3) What personal data we collect

Depending on your interactions with us we may process:

  • identification and contact details
  • date of birth
  • vehicle details (registration, vehicle identification number, service/mileage/warranty data)
  • transaction and ownership records
  • service/MOT history
  • communications and preferences
  • payment details (we do not retain full card primary account number/card verification code)
  • call recordings (for training/dispute resolution)
  • live-chat records
  • IP address and device/browser details (see Cookie Notice)
  • marketing interactions
Special-category data. We do not routinely collect special-category data. If a particular scheme (for example, Motability) or a vulnerability flag requires it, we will obtain your explicit consent or rely on another applicable condition and apply additional safeguards.

Criminal-offence data. We do not record endorsements or conviction data from your driving licence. If we must share keeper/driver details with authorities or private enforcement bodies in connection with an offence, we only do so under a relevant legal obligation.

Biometric data. Any biometric feature offered to customers (for example, app-based recognition used to uniquely identify you) will only operate with your explicit consent and can be switched off at any time. We also process your data by onsite CCTV for safety and security purposes under Legitimate Interests.

4) Where your data comes from

The data we gather comes from:

  • you and your devices/interactions
  • manufacturers and their dealer systems
  • finance and insurance partners where you ask us to introduce you
  • vehicle provenance data providers
  • our IT, telephony and CRM suppliers
  • public sources
5) Why we use your data and our lawful bases

We use your personal data on the following legal bases:

  • Consent – for direct marketing by email or SMS from us or third parties. You can withdraw at any time.
  • Contract – to fulfil obligations under contracts with you (e.g., sales, service plans).
  • Legitimate Interest – for customer support, marketing relevant to your relationship with us, service reminders, fraud prevention, analysis to improve services, competitions, promotions, and system security.
  • Legal Obligation – e.g., to register your car with the DVLA.
  • Vital Interest – in urgent safety or product recall situations.
Purpose

Examples

Lawful basis

Enquiries and quotations

Responding to web/phone/dealership enquiries; preparing quotes; arranging viewings or vehicle transfers

Consent; contract; legitimate interests

Vehicle sale and handover

Orders and payments; pre-delivery inspection; delivery/collection; warranty registration; DVLA registration

Contract; legal obligation

Aftersales and service

Bookings; service/MOT/repairs; parts; warranty/recall admin; goodwill

Contract; legal obligation; legitimate interests; vital interest

Finance introductions

Gathering application details and passing to selected providers you choose

Contract; legitimate interests

Insurance mediation and add-ons

Introducing regulated insurance; arranging non-regulated add-ons

Contract; legal obligation financial conduct authority (FCA); legitimate interests

Customer support and dispute resolution

Handling queries/returns; training and quality assurance

Legitimate interests; legal obligation

Safety and security

CCTV at premises; fraud prevention; system security

Legitimate interests; legal obligation

Marketing our own products and services

Email/SMS/post/phone about similar products/services

Consent; legitimate interests

Third-party marketing

Sharing details with associated partners so they can market to you

Consent

Analytics and non-essential cookies

Audience measurement; ad tech

Consent

Corporate governance/compliance

FCA/His Majesty’s revenue and customs (HMRC)/Information Commissioner’s Office (ICO) compliance; audit; responding to lawful requests; enforcing rights

Legal obligation; legitimate interests

6) Marketing, PECR and your choices (Article 21 UK GDPR)

You have an absolute right to object at any time to our use of your personal data for direct marketing, including any related profiling. If you object, we will stop without delay.

We send our own marketing by email/SMS either with your consent or, where lawful, under the Privacy and Electronic Communications Regulations soft opt-in for existing customers in relation to similar products and services. You may unsubscribe at any time and all our SMS have a “STOP” functionality. Finally, you can change preferences or object at any time in the Customer Data Hub, by emailing crm@john-clark.co.uk, or by writing to us.

We action all opt-outs promptly and, in any event, within five working days, though complete cessation across all systems may take slightly longer.

We screen live and automated marketing calls against the Telephone Preference Service (TPS) and Corporate TPS (CTPS) and do not call numbers registered on those services unless you have expressly asked us to call. If you ask us not to call again, we will add your number to our internal do-not-call list.

Changing marketing preferences will not affect service communications (for example, order updates, Service/MOT reminders, invoices, warranty information or safety recalls).

7) Cookies and similar technologies

We use essential cookies for security and core site functions. We use non-essential analytics and advertising cookies only with your consent, collected through our cookie banner.

8) Credit broking – roles and responsibilities

When you ask us to introduce you to a finance provider, we act as a broker and share relevant application data with selected providers. Those providers are independent controllers for their own decisions and checks (including credit-reference and fraud-prevention agency searches) and will give you their own privacy notices.

9) Who we share your data with

We do not sell your personal data.

We share it only as necessary, under contract and with appropriate safeguards, with:

  • vehicle manufacturers
  • finance and insurance providers/brokers where you ask for introductions
  • payment processors
  • IT, hosting, CRM/Dealer Management Systems (DMS) and communications suppliers
  • analytics and online advertising processors (with consent)
  • professional advisers
  • authorities and regulators
  • other companies within our group for administrative purposes.
We share personal data, where necessary, with vehicle manufacturers, finance companies, warranty and insurance providers, dealer management system (DMS) providers, IT and hosting providers, payment processors, marketing agencies, and our professional advisers (including legal, audit and accounting services).

We will only share information that is necessary for the relevant purpose. A current list of our data processors and key partners is available on request.

10) International data transfers

Some suppliers are located or process data outside the UK. Where the destination benefits from a UK adequacy regulation, we rely on that. Otherwise, we use the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, complete transfer risk assessments and apply measures such as encryption at rest and in transit.

11) How long we keep your data

We apply storage-limitation principles with objective retention triggers. We delete or irreversibly anonymise data once the relevant period expires.

  • Vehicle sales and aftersales records (including invoices, warranties, service/MOT records): up to 7 years from last transaction for tax/accounting and product-liability purposes.
  • Complaints and dispute files: 6 years from closure (longer if litigation is reasonably contemplated).
  • CCTV footage: approximately 30 days unless needed for an incident.
  • Call recordings: 60 days unless needed for training/disputes, then retained with the case file.
  • Enquiry records (no subsequent transaction): 36 months from last meaningful interaction, then deletion/anonymisation, unless you withdraw your consent.
  • Marketing profiles and preferences: Where you have opted in to receive marketing from us, we may contact you with relevant offers, products or services
We review retention periods periodically and may hold data longer where required to establish, exercise or defend legal claims. We recognise the tension between the data protection principle of storage limitation and various statutory obligations that impose significant retention periods. To resolve this, we retain data for longer durations only when specific UK legislation—such as that governing tax, product liability, or financial regulation—strictly requires us to do so. We prioritise the deletion of data as soon as these statutory time horizons expire.

12) Automated decision-making and profiling

We do not make decisions about you solely by automated means that have legal or similarly significant effects. We do, however, use limited profiling to tailor what we send you, including using automated means. You can object at any time via the Customer Data Hub. Finance providers may use automated decision-making in their credit processes and will explain this in their own notices.

13) Security

We use strict security measures and limit access to authorised staff. We have procedures for managing suspected breaches and in the unlikely event will notify you and the ICO where legally required. While no system is perfectly secure, we work to prevent unauthorised access, use, disclosure, alteration or loss.

14) Your rights

You have rights under data protection law, including to:

  • be informed
  • access
  • rectify
  • erase
  • restrict processing
  • data portability
  • object (including an absolute right to object to direct marketing)
  • rights relating to automated decision-making
You can exercise these rights via the Customer Data Hub, by emailing crm@john-clark.co.uk, or by writing to us.

We ordinarily respond within one month and may request identification where necessary. You can complain to the Information Commissioner’s Office (www.ico.org.uk) if you are unhappy with how we handle your data.

15) Links to other websites

Our websites may link to partners, advertisers or affiliates. Their privacy policies apply to their sites—please review them before submitting any personal data.

16) Changes to this notice

We will update this notice from time to time. The version and effective date are shown at the top. For material changes we will provide a prominent update and, where appropriate, contact you directly.