Service Promise

We want you to feel confident about the quality of service you'll receive, every time you visit us. That's why we have our 'Service Promise', our promises designed to help you manage the cost of motoring and making your life easier.


We will always give you a quote before we start work, so you understand the work required and how much you will pay. 

We will advise if additional work is required, give you a cost estimate and won’t carry it out until you authorise us to do so.

If your vehicle breaks down and is recovered to us, we will perform an initial diagnosis within a maximum of one working day. ​​

We will fit genuine Volkswagen parts, designed and manufactured to suit your vehicle and maintain optimum performance. ​​

​We will give you a two year parts and labour warranty.​

​We will fully explain all work carried out, including warranty work and any work paid for by your fleet company or service contact. 

We will always wash your vehicle at no extra cost following a service.