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Customer Advisor

Working as a Customer Advisorwithin our busy Bodyshop department, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Working for Hawco Group you will be part of one of the few remaining family owned car retailers in the Highlands which has over 65 years’ experience delivering excellent service to motorists in the north of Scotland. On offer are exceptional opportunities for development and a competitive remuneration package.

Key Responsibilities

  • Responding positively to customer telephone enquiries relating to service and repairs
  • Sell products, services and repair works in a professional manner
  • Ensure customer awareness of all products and services available
  • Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary
  • Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood
  • Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis
  • Producing invoices for completed work and able to explain the content to customers
  • Ensuring service bookings and appointments are managed efficiently
  • Establishing customers drop off and collection requirements or arranging alternative transport where necessary
  • Maintain effective liaison with parts, workshop teams and sales teams
  • Ensure the tidiness of the reception desk to promote the professional image of the Paint & Body Centre facility and that all displays / promotions, prices, materials etc. are current and in first class condition
  • Initiate job documentation and maintain customer records and follow-up systems
  • Ensure compliance to all health and safety / environmental / company policies

What We Are Looking For:

  • Previous experience is desirable
  • Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
  • Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
  • Has an honest, respectful and diligent approach to work with a strong sense of integrity

Systematic and organised; pays attention to the finer details

Our Offer to You:

  • Generous annual leave
  • Competitive salary dependant on experience
  • High earning potential through our bonus scheme
  • Great learning and career opportunities
  • Discount on new and used cars
  • Discounted servicing, parts and accessories
  • Employee customer referral scheme
  • Cycle to Work Scheme
  • Employee Wellbeing Scheme

Due to the high number of applications currently being received, only shortlisted candidates will be contacted.

By applying for this role you accept our Terms & Conditions and Privacy Policy which can be found at


Closing Date 30/11/2021
Location Paint & Body, Inverness
Working Hours 40
Salary Competitive
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