Audi Handover Specialist

As a Handover Specialist working for Hawco Group - Highland Audi, you are a vital member of the team, interacting with our customers when they collect their new vehicle. By creating a memorable experience and being their point of contact with delivery updates, you make our customers feel valued throughout the process.

Being part of Hawco Group you will be working for one of the few remaining family owned car retailers which has over 65 years’ experience delivering excellent service to motorists in the north of Scotland.

What you’ll do:

  • Coordinate the handover collection process for new and used vehicles, ensuring all paperwork is completed prior to the vehicle being collected
  • Liaise with customers to confirm their appointments and provide updates
  • Liaise with sales, service and valeting departments to ensure vehicle is ready at the specified time
  • Upsell additional products to the customer based on customers’ needs and wants
  • Check that any vehicles due to be collected have the correct accessories fitted
  • Organise any gifts that will be required for the handover and create a personalised and unique experience for each customer
  • Upon handover, effectively explain the vehicles features, making the experience memorable for the customer
  • Introduce and explain the benefits of the digitally networked world of Audi
  • Set up individual digital customer accounts for MY AUDI digital portal
  • Carry out follow up calls after the vehicle has been collected, answering any queries the customer may have

The role is varied and involves responsibility, balancing multiple priorities and operating to deadlines.

What you’ll need:

  • A proven track record in providing outstanding customer service
  • Previous motor industry sales experience is advantageous but not essential
  • A proven track record in achieving and exceeding monthly sales objectives
  • Warm, genuine and engaging personality with strong negotiating and closing skills
  • Friendly and professional with enthusiasm for sales and great customer service
  • Be well organised
  • Smart personal appearance
  • Be a strong team-player
  • A full and valid UK driving licence

Our Offer to You

  • Generous Annual Leave
  • Competitive Salary
  • High earning potential through Commission or Bonus
  • Great learning and career opportunities
  • Discount on new and used cars
  • Discounted servicing, parts and accessories
  • Employee customer referral scheme
  • Contributory Pension Scheme
  • Cycle to Work Scheme
  • Wellbeing Scheme

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

By applying for this role you accept our Terms & Conditions and Privacy Policy which can be found at


Closing Date 13/01/2020
Location Inverness
Working Hours Full time
Salary Competitive
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