<) not found.- Facebook Pixel Code --> Service Advisor vacancy at Hawco Volkswagen

Working as a Service Advisor within our busy service department you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Working for Hawco Group you will be part of one of the few remaining family owned car retailers in the Highlands which has over 60 years’ experience delivering excellent service to motorists in the north of Scotland. On offer are exceptional opportunities for development and a competitive remuneration package.

Key Responsibilities:

  • Responding positively to customer telephone enquiries relating to service and repairs
  • Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary
  • Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon
  • Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
  • Liaising with service manager to ensure workshop loading suits diary bookings
  • Producing invoices for completed work and explains the content to customers
  • Ensuring service bookings and appointments are managed efficiently
  • Establishing customers drop off and collection requirements or arranging alternative transport where necessary

  • What We-re Looking For:

  • Previous experience is desirable
  • Franchise experience is desirable
  • A confident user of computers and a working knowledge and understanding of RTC/ADP software is an advantage
  • Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
  • Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
  • Create a relaxed and stress free environment for customers whilst contributing to a happy, positive working and team environment
  • A flexible approach to time-keeping so customer satisfaction can always be ensured
  • Has an honest, respectful and diligent approach to work with a strong sense of integrity
  • Systematic and organised; pays attention to the finer details

  • Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

    Ref: SABK

    Closing date 31/12/2017
    Location Inverness
    Benefits See main page
    Working hours Full-time
    Salary Competitive
    About You * Required Information
    Your CV

    Max file size 10MB

    Additional Information
    Cancel
    Unsaved Shortlist
    Sorted by Price: Lowest to Highest
    Cancel Retrieve Your Shortlist Access your shortlist that was saved earlier.
    Load and Continue
    Recently added vehicles are added to saved vehicles. You will keep all your recently added vehicles.
    Cancel Save Your Shortlist Save and access your list later.
    Save and Continue
    Compare Vehicles
    + Add Vehicle from your shortlist
    Year
    Mileage
    Transmission
    Fuel Type
    MPG (Combined)
    Vehicle Tax